1. Data We Collect
We collect the following personal information when you use our services:
- Account Information: Name, email address, phone number, company name, billing address
- Payment Information: Processed securely through our payment providers; we do not store full credit card numbers
- Technical Data: IP addresses, server logs, and service usage statistics
- Communications: Support ticket correspondence, emails, and chat transcripts
2. How We Use Your Data
Your data is used to: provision and manage your services, process payments, provide technical support, send service notifications, comply with legal obligations, and improve our services.
3. Data Sharing
We do not sell your personal data. We may share data with: datacenter partners (for service provisioning), payment processors, and legal authorities when required by law.
4. Data Retention
Account data is retained for the duration of your service plus 12 months. Financial records are retained for 7 years as required by law. Server logs are retained for 90 days.
5. Your Rights (GDPR)
If you are in the EEA, you have the right to: access your data, rectify inaccuracies, request deletion, restrict processing, data portability, and object to processing. Contact our DPO at privacy@premium-it.network.
6. Security Measures
We employ encryption in transit (TLS 1.3), encrypted storage for sensitive data, regular security audits, and strict access controls for all personnel.
7. Cookies
Our website uses essential cookies for session management. Analytics cookies are only used with your consent.
Last updated: March 2026